Return & Refund Policy
Every order placed is important to
us. We desire our customers to feel fully satisfied and supported throughout
their entire shopping experience with jdmtitans.com, including
Please inspect your order upon
reception and contact us immediately if the item that you purchase by mistake,
doesn’t need any more or wrong products so that we can evaluate the issue and
make it right. For your remorse products, you have to bear a certain
amount for return shipping. This means your shipping fee is $50 for
The USA.
Returns & refunds.
If you buy from jdmtitans.com,
any Bed frames, mattresses, bedding, or accessories that entitles you to fully Return
& Refund if you are dissatisfied with your purchase.
We adopt policies and procedures
designed to maximize value for our customers. For these reasons, we don’t
accept returns of made-to-order items unless they are
faulty or incorrect. For health & safety reasons we will not accept returns
for used bedframes, bedsheets, Duvets, and mattresses&
Protectors.
Please call our Customer Services
Team on +1 862-235-4954 within
14 days of delivery if
you realize your made-to-order bedroom furniture or any other purchase is faulty, delivered the wrong item or not satisfied and
wanted to return. We will try to resolve your issue or facilitate your return
at our earliest and at your convenience.
We may request you to send us photos
of any areas of damage or imperfection to offer you a suitable course of action
of your choice. In the end customer satisfaction is our aim.
In cases where a return is
requested, you do not need to disassemble your product for our jdmtitans.com
Team to collect. All we ask is that your unwanted item is returned in the
condition as it was received.
Returns will only be facilitated
Monday to Friday, excluding Bank Holidays at a time that suits our rolling
delivery schedule.
Refund
We will process your refund as soon
as you let us know that you would like to return your purchase. The refund
process will be executed from the date that we receive purchased item back in
stock.
Orders that have been delivered and
returned will be refunded within 7 working days after we receive your returned
delivery. We will refund your purchase price excluding our administration fee of $50 per order (only
applicable to bed frames).
Orders not yet delivered will be
refunded within 7 days of notification. We will refund your purchase price,
excluding our administration fee of $50 per order (only applicable to bed frames).
For security reasons, you will be
refunded on the card or payment method that you used to place your order.